Sales teams were unable to utilize legacy customer satisfaction data to proactively identify high-risk customers. We automated a monthly report that highlighted risks in accounts to all levels of the sales organization, resulting in proactive customer interventions and lower customer attrition.
The client had a large database of customer feedback that had incredible customer information that would be very useful in the hands of the salespeople‚ but was inaccessible. They asked us to develop a monthly report that highlighted customer satisfaction trends and comparisons. Technical resources required for complex sales took too much time to engage.
Our consultant developed an automated monthly regional report by extracting key trending data from the customer satisfaction system.
Better informed sales teams equipped to identify and capitalize on sales opportunities and proactively reach out to unsatisfied customers.
Provided sales teams with succinct, usable key customer satisfaction trending information
Sales identify high-risk customers earlier and take action to remedy issues
Better informed sales teams now equipped to identify new sales opportunities
More efficient and effective collaboration with partner organizations on a global level
expanded
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